Delivery Policy
1. Delivery Coverage CCP Kitchen Supply Trading currently delivers within Malaysia only. We do not offer international shipping at this time.
2. Delivery Timeframe
- Orders are processed within 1-3 business days after payment confirmation.
- Delivery times vary depending on location and stock availability. Estimated delivery times:
- Klang Valley: 3-5 business days
- Other states in Malaysia: 5-10 business days
- Custom or bulk orders may require additional processing time.
3. Shipping Fees
- Shipping fees are calculated at checkout based on delivery location and product weight/size.
- Free delivery may be offered for bulk orders or promotions (subject to terms and conditions).
4. Delivery Process
- Once an order is dispatched, customers will receive a tracking number via email.
- Deliveries are made during business hours (Monday to Friday, excluding public holidays).
- Customers must provide accurate shipping information. We are not responsible for failed deliveries due to incorrect addresses.
5. Failed Delivery & Reattempts
- If delivery fails due to the recipient being unavailable, the courier service may attempt a redelivery or leave a notification for self-collection.
- Additional charges may apply for repeated failed delivery attempts.
6. Inspection Upon Delivery
- Customers are advised to inspect the products upon delivery.
- If there are visible damages, customers should notify us within 24 hours and provide photographic evidence.
7. Delays & Force Majeure
- We are not liable for delays caused by unforeseen circumstances such as natural disasters, traffic disruptions, or courier service issues.
8. Contact Information For any delivery inquiries, please contact us at: CCP Kitchen Supply Trading
Address: NO 20-G JALAN PUTERI 7/10, BANDAR PUTERI, 47100 PUCHONG, SELANGOR
Email: ccpkitchensupplytrading11@hotmail.com