Refund Policy
1. Eligibility for Refunds We accept refund requests under the following conditions:
- The product is defective or damaged upon arrival.
- The wrong item was delivered.
- The product is significantly different from the description on our website.
2. Non-Refundable Items
- Custom-made or special-order items.
- Used, damaged, or altered products (unless due to manufacturing defects).
- Products returned without original packaging and proof of purchase.
3. Refund Request Process
- Customers must submit a refund request within 7 days of receiving the product.
- To request a refund, email us at ccpkitchensupplytrading11@hotmail.com with the order number, reason for the request, and photos of the product.
- We will review the request and provide further instructions.
4. Refund Approval & Processing
- If the refund is approved, customers may receive a replacement product or a refund to the original payment method.
- Refunds are processed within 7-14 business days.
- Shipping fees are non-refundable unless the issue was due to our error.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the item was defective or incorrectly delivered.
- We recommend using a trackable shipping service for returned items.
6. Changes to Refund Policy We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website.
7. Contact Information For refund inquiries, please contact us at: CCP Kitchen Supply Trading
Address: NO 20-G JALAN PUTERI 7/10, BANDAR PUTERI, 47100 PUCHONG, SELANGOR
Email: ccpkitchensupplytrading11@hotmail.com