Return Policy
1. Return Eligibility Customers may request a return under the following conditions:
- The product is defective or damaged upon arrival.
- The wrong item was delivered.
- The product is unused, in its original packaging, and in resellable condition.
- The return request is made within 7 days of receiving the item.
2. Non-Returnable Items
- Custom-made or special-order items.
- Used, damaged, or altered products (unless due to manufacturing defects).
- Products returned without original packaging and proof of purchase.
3. Return Process
- Customers must submit a return request by emailing us at ccpkitchensupplytrading11@hotmail.com with their order number, reason for return, and photos of the product.
- Once approved, we will provide return instructions.
- The product must be shipped back to us within 7 days of approval.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure successful return delivery.
5. Refunds & Exchanges
- Upon receiving and inspecting the returned item, we will process a replacement or refund.
- Refunds are issued to the original payment method within 7-14 business days.
- Shipping fees are non-refundable unless the issue was due to our error.
6. Changes to Return Policy We reserve the right to modify this Return Policy at any time. Changes will be posted on our website.
7. Contact Information For return inquiries, please contact us at: CCP Kitchen Supply Trading
Address: NO 20-G JALAN PUTERI 7/10, BANDAR PUTERI, 47100 PUCHONG, SELANGOR
Email: ccpkitchensupplytrading11@hotmail.com